Carl Thomas

Aug 2025 – Present · Austin, TX (Remote)

• •Spearheaded the redesign of Ona Conversations, pivoting from a chat interface to a scalable multi-agent orchestration experience; optimized architecture to prune 2,000+ lines of legacy code and achieved a 13.6% reduction in execution runtime with a 17.8% lift in daily throughput within 14 days.
• •Launched Ona Automations, transforming usage into a high-leverage layer. Achieved 99.7% execution rate over 15k+ runs, reclaiming 3,800 hours by automating audits into 20-minute sessions.
• •Architected and launched a comprehensive Design System to align engineering on code standards and craft; accelerated frontend velocity by 35% and ensured 1:1 brand parity across the entire Ona ecosystem.
• •Operated as a Design Technologist bridging design and production; implemented production Next.js and Tailwind CSS code to resolve UI paper cuts and ship high-fidelity features, directly accelerating sprint velocity and technical alignment.

Jul 2024 – May 2025 · Remote

• •Built the design org from zero. Hired, structured, and set the culture for a team tasked with turning serverless Postgres into a product developers actually wanted to use.
• •Contributed to 200%+ ARR growth by owning the design strategy for activation and onboarding: cleaner mental models, faster time-to-value, less friction between signup and first query.
• •Cut the concept-to-prototype cycle by 40% by integrating AI tools (Devin, v0) into the team workflow. Gave designers code-level autonomy and more time on product thinking.

Feb 2024 – Jul 2024 · Remote

• •Defined the PLG motion for Kong Konnect: self-serve trial flows that converted enterprise prospects without high-touch sales. 17% lift in trial-to-paid conversion, 40% drop in support tickets.
• •Led end-to-end UX for Kong Serverless Gateways. Turned complex infrastructure management into a zero-to-one deployment experience developers could complete in minutes.
• •Designed the Kong Learning Hub, a developer-first education portal built to reduce time-to-value and drive organic adoption across Konnect.

Jan 2022 – Jan 2024 · Remote

• •Built the first Growth Design function at Postman. Hired the team, established the practice, and created the experimentation framework that ran across onboarding and collaboration.
• •Shipped the PLG work that contributed to Postman crossing $100M ARR: activation improvements, collaboration nudges, and the onboarding flows that turned signups into engaged teams.
• •Partnered with Engineering to standardize in-app telemetry, creating the first unified quantitative baseline for PLG decisions across the platform.

Apr 2020 – Jan 2022 · Austin, TX

• •20%+ engagement lift running experiments across buyer and seller flows in Facebook Commerce. Surfaces where small design decisions produced measurable outcomes at scale.
• •Designed and governed scalable UI frameworks for Meta's internal enterprise suite, reducing technical debt across complex, data-heavy workflows.
• •Used high-fidelity prototypes to simulate product logic and state changes. Secured executive buy-in on high-risk features by showing the vision rather than describing it.

Jun 2018 – Apr 2020 · Kirkland, WA

• •0-to-1 design for Resource Manager in Android Studio, standardizing the asset workflow for a community of 2.5M+ developers. Cut upload time by 50%.
• •Shipped GPU debugging and profiling tools including Android GPU Inspector and GAPID. Translated dense GPU telemetry into readable visuals that helped developers cut app launch times by 15%.
• •Built the first shared design system across Android Studio and represented the developer tooling vision at Google I/O and GDC.

Jul 2014 – Jun 2018 · Redmond, WA

• •0-to-1 UX for Azure SQL Data Warehouse and Elastic Database Pools. Brought two flagship Azure data products from concept to general availability.
• •Founded the cross-team design system that became the documentation and pattern standard across Azure, improving design-to-dev efficiency by 40%.
• •Started as a contractor. Converted to full-time on the strength of the work.